Police investigate alleged assault by ride-sharing app driver in Rabat

Moroccan authorities have launched an investigation into an alleged assault involving a ride-sharing app driver and a university student in Rabat. The incident, which took place on June 29, has reignited calls for stricter regulations on ride-sharing apps in the country.

The incident

The altercation occurred when the victim and her friend, waiting for a ride booked via the Indrive application at Rabat's Mega Mall, noticed discrepancies in the car's details, including its color, model, and license plate. Upon arrival, the driver was accompanied by a woman, further raising the passengers’ suspicions. Citing safety concerns, they refused to board the vehicle.

A verbal dispute escalated into violence when the victim attempted to photograph the car's license plate. According to her statement, the driver assaulted her, leaving her with severe injuries to her jaw. The driver fled the scene before the police arrived.

Authorities later identified and arrested the suspect. The investigation remains ongoing.

Broader concerns about ride-sharing apps

The case adds to ongoing tensions between ride-sharing apps and traditional taxi unions in Morocco. Over the past months, numerous incidents have been reported, including violent clashes and altercations between drivers.

One notable incident occurred in December 2024, when taxi drivers chased a ride-sharing driver through Rabat's streets after he picked up a passenger at the Agdal train station. The confrontation reportedly involved physical violence and verbal abuse, highlighting the strained relationship between the two sectors.

Government response

Amid these recurring incidents, the Moroccan government has faced mounting pressure to regulate the ride-sharing industry. Earlier this month, Minister of Interior Abdelouafi Laftit acknowledged the challenges associated with the current system and announced plans to modernize taxi services. He emphasized the need to integrate technologies to meet citizens’ expectations while ensuring fair treatment for workers in the sector.

This case is not the first involving Indrive. In July 2024, a woman accused an Indrive driver of threatening and attempting to assault her in an isolated area. The incident prompted police intervention after the victim posted an emotional video describing her ordeal.

The latest assault underscores the urgent need for comprehensive regulatory measures to ensure passenger safety and resolve the growing tensions within Morocco's transportation sector.