Keywords: Outsourcing


Morocco strengthens its position as a rising AI outsourcing destination

Morocco has reinforced its reputation as one of the world's emerging outsourcing hubs after being ranked among the top 25 countries best prepared to integrate artificial intelligence into outsourced business services, according to the Global Outsourcing AI Readiness Index 2026. The report highlights......

Capita shares slide after UK government withholds payments over contract delays

Shares in British outsourcing company Capita fell sharply on Tuesday after the UK government withheld £9.9 million (approximately $13.2 million) in payments, citing missed contractual deadlines and shortcomings in planned technology upgrades. The stock dropped by more than 15% after the government......

How Europe's visa outsourcing machine turns travel into a tiered marketplace

VFS Global, the Dubai-headquartered visa processing company majority-owned by private equity giant Blackstone, has built a quietly dominant empire atop what was once a straightforward government function. A year-long coordinated investigation involving more than a dozen media partners across Europe and......

Portugal calls for labour reform to boost economic growth

The government of Portugal is seeking major changes to labour regulations in an effort to strengthen economic growth and attract more foreign investment. Prime Minister Luís Montenegro said the country must modernize its labour framework to become more competitive in a rapidly changing global......

Morocco positions itself as AI-driven hub for customer experience outsourcing

Africa’s customer experience and outsourcing industry is entering a period of rapid transformation as artificial intelligence reshapes how services are delivered and managed. At GITEX Africa 2026 in Marrakech, industry leaders are shifting focus away from traditional call center models toward......

Morocco’s digital service exports rise as global outsourcing demand grows

Morocco’s digital exports achieved strong growth in the first half of 2025, reaching 13.4 billion dirhams by the end of June, according to preliminary data from the Office des Changes. This marks a 3.5% increase compared to the same period in 2024, underscoring the country’s growing prominence......

Surge in Travel Revenues Signals Morocco's Economic Resurgence

In a noteworthy development for Morocco's economy, travel revenues reached 87.1 billion dirhams by the end of September 2024, marking an impressive 8.4% increase compared to the previous year and a remarkable 44.7% rise from the same period in 2019. This information was shared by Prime Minister Aziz......

GITEX Africa: Digitalization Fuels Morocco's Socioeconomic Surge

At the much-anticipated GITEX Africa 2024 in Marrakech, Morocco, Ghita Mezzour, Minister Delegate for Digital Transition and Administrative Reform, delivered a captivating keynote address, vividly illustrating the nation's digital renaissance. Mezzour's words resonated with Morocco's steadfast......

Morocco: An Emerging Force in the Outsourcing Sector

In recent years, the Kingdom of Morocco has emerged as a key player on the global outsourcing stage. Ranked as the second-best destination in Africa and 28th internationally, experiencing a remarkable ascent of 12 positions according to the Global Services Location Index (GSLI) 2023, the country has......