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Keywords: Customer service
A Romanian bank has introduced additional safeguards for its artificial intelligence assistant after the system reportedly insulted a customer during an online conversation, highlighting the challenges financial institutions face when deploying generative AI in customer service. Libra Internet Bank......
Uber Technologies Inc. is restructuring key internal operations by reducing headcount in its customer support division, reflecting a broader effort to cut overhead costs and accelerate the adoption of artificial intelligence across its platforms. The ride-hailing and delivery giant confirmed it is eliminating......
The Regional Multi-Service Company (SRM) Casablanca-Settat has expanded its customer service network with the inauguration of a new neighborhood agency in Lahraouiyine, reinforcing its strategy to improve access to public utility services across the Casablanca-Settat region. The new facility, officially......
Britain's communications regulator has imposed a £28 million ($37 million) fine on Virgin Media after concluding that the company repeatedly made it difficult for customers to cancel their contracts over a period spanning nearly three years. According to Ofcom, its investigation identified......
The SRM Casablanca-Settat has announced a series of new measures aimed at improving customer experience and strengthening its presence across the region. The initiative reflects a broader effort to modernize public utility services and make them more accessible to residents. One of the key changes allows......
The era of AI copilots and intelligent advisors may be drawing to a close. Gartner predicts that by 2028, more than half of all enterprises will stop paying for assistive intelligence tools, including copilots and smart advisors, and redirect that spending toward agentic AI platforms capable of autonomously......
Casablanca, Morocco – Marjane has been recognized for the fourth consecutive year as “Customer Service of the Year Morocco 2026” in the retail category, strengthening its reputation as a leader in customer experience. The announcement was made during the 9th edition of the event held......
AtlantaSanad Assurance has launched Assia, Morocco’s first artificial intelligence-based insurance assistant, marking a milestone for the country’s insurance sector. Assia is designed to provide personalized, real-time customer service 24/7, offering seamless access to insurance services......
In a bid to boost its customer service ratings, UK supermarket chain Morrisons has announced a new policy restricting shop floor staff from entering stockrooms, unless they are officially authorised. Beginning in August, only designated managers and employees—such as those responsible for online......