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Keywords: Customer service
Bank Al-Maghrib (BAM), Morocco’s central bank, has initiated a collaboration with the Moroccan Professional Group of Banks (GPBM) aimed at enhancing customer satisfaction within the banking sector. This decision stems from a noticeable increase in complaints regarding service quality at bank branches......
For the sixth consecutive year, Electroplanet, Morocco's leading appliance retailer, has been awarded Customer Service of the Year Morocco 2025 in the category of Specialized Distribution of Home Appliances and Technology Products. This prestigious recognition, presented in Casablanca during the......
Royal Air Maroc (RAM) is facing intense scrutiny after a series of operational mishaps, the most recent leaving passengers stranded in Istanbul for over 24 hours. This incident has sparked significant concern about the airline's reliability and crisis management skills. The ordeal began when a RAM......
Marjane, a leading Moroccan retailer, has once again secured the esteemed "Customer Service of the Year Morocco 2024" award in the "Mass Retail" category, marking its second consecutive triumph. The company's recognition stems from the establishment of a dedicated customer service......